ВПО can lose payments due to errors in data on border crossing: what is known
Internally displaced persons (ВПО) can stop payments for accommodation due to erroneous data on staying abroad. This happens even when a person has not left Ukraine or has long returned, but there is no relevant information in the state system.
This is reported by the representative of Уповноваженого Верховної Ради for human rights protection of persons affected by armed aggression, Ольга Алтуніна.
Under the current rules, residence assistance can be terminated if a person has been abroad for more than 30 calendar days in a row or for more than 60 days in total during the six-month period of receipt of payments. Exceptions are possible if there are reasonable grounds, confirmed by documents.
At the same time, the Office of the Ombudsman records cases when errors in state registers become the reason for termination of assistance. For example, the system may contain information about a person's departure from Ukraine, but not record his return. There are also cases when a person is mistakenly considered to be abroad, although he did not leave.
«Орієнтовно у 7 із 10 опрацьованих Офісом омбудсмана випадків щодо відмови або припинення допомоги були підстави вважати рішення неправомірним», said Altunina.
According to her, after the intervention of the ombudsman, the Pension Fund reviewed such decisions and renewed or appointed assistance.
How to Recover ВПО Payments
If payments are stopped, and the specified reason does not correspond to reality, it is worth checking the grounds for such a decision.
ВПО advise:
- contact the Pension Fund of Ukraine. Find out the exact reason for the termination of payments and ask for an explanation;
- check the data on crossing the border. If the reason was staying abroad, get information from the State Border Guard Service about the actual dates of departure and return;
- submit documents to ПФУ. Provide confirmation and request in writing to review the decision. Keep copies of applications and answers;
- do not miss the deadline for submitting documents. According to ПФУ, if after the relevant notification you do not provide the necessary documents or information within 30 calendar days from the date of its receipt, this may also be the basis for termination of assistance;
If the documents confirm the right to payment, but the Pension Fund refuses to renew them or delays the consideration of the appeal, you can contact the Office of the Ombudsman.
E-mail address: [email protected].
Before contacting you should add a solution or answer ПФУ, information about crossing the border and copies of previous appeals.
We will remind, earlier in the Action suspended some services related to internally displaced persons.
It was also reported that the President signed a law on rental real estate for ВПО for a symbolic fee.
